2021 Agenda

Workshop A: Improving citizen outcomes in transformation projects through technology, digital engineering and digital infrastructure assets. 

 
This highly interactive workshop will explore the effective utilisation of technology and digital engineering techniques during government digital transformation projects. Featuring practical case studies, this workshop is the perfect platform to collaborate and share with your peers while learning from leading digital transformation experts.  
 
Key Takeaways: 
  • Process automation in government services through new tech (AI and ML) 
  • Business buy-in and planning for adoption of tech driven transformation 
  • How to create citizen engagement and value from digital infrastructure assets? 
  • Utilising digital engineering to enable public services to find, use and share trusted data to improve decision making and outcomes for digital transformation projects 
 
Workshop Outline: 
8:30am: Registration and Welcome Coffee 
9:00 – 10:30: Session 1 
10:30-11:00: Morning Break 
11:00-12:30: Session 2 
12:30: Lunch and End of Workshop 
 

Workshop Facilitator 

 
 
Dr. Luke Krieg, Innovation Leader, GHD NZ 
 
 
Luke has over 15 years innovation management experience, having established the Innovation Practice for Waka Kotahi NZ Transport Agency, following a career that has spanned industrial research and innovation management consulting for NZ and European organisations including Siemens, Philips Lighting, Callaghan Innovation, and Landcare Research. 
Luke is a passionate advocate for inclusive leadership, with a unique ability to reimagine what is possible by using an open, customer-centric co-design approach, and with the business experience of building compelling cases for change to make this real. 

Workshop B: Utilising customer-centricity principles to design digital public services and effectively managing organisational change  

 
The need for Government organisations to innovate in relation to their customers has never been greater. Pressures are being relentlessly driven by peoples’ enhanced expectations around digital product and service experiences. 
 
Focusing on real problems faced by Government departments, this highly pragmatic workshop will introduce you to the key principles you need to solve digital challenges from a customer’s point of view and provide you with the tools to effectively manage the change related difficulties associated with digital transformation. 
 
 
Attend this practical workshop to learn how to: 
  • Utilise user-centred design practices and methodologies to ideate new and innovative citizen services 
  • Achieve strong department and stakeholder engagement with the digital transformation plan 
  • Understand planning, considerations, and execution of transformation on large scales 
  • Utilise change management strategies for decisions including replacing processes, staff reductions and new ways of working. 
  • Promote citizen-centric design thinking across your organisation 
  • Effectively deal with the difficulties faced along the way of transformation journeys. 
 
 
Workshop Outline 
12:30pm: Registration and Lunch 
1:30-3pm: Session 1 
3:00-3:30pm: Afternoon Break 
3:30 - 5pm: Session 2
5pm: End of Workshop 

09:00

OPEN GOVERNMENT, DATA & CROSS-SECTOR COLLABORATION

09:10

09:40

  • Open government initiatives for the delivery of citizen centric digital outcomes 
  • What benefits does opening data up for reuse have for government, the private sector and the public? 
  • Sharing and utilising high-quality, compatible datasets that build cross-departmental services for citizen’s needs. 

10:30

DATA INNOVATION, TRANSFORMATION & INTELLIGENCE

11:00

  • Transforming Bay of Plenty’s health services through digital transformation  
  • Managing data and information as an organisational asset 
  • Changing how we approach the use of data and intelligence in District Health Boards 

11:30

  • Unpacking Wake Kotahi’s utilisation of open data  
  • How the organisations open data initiatives are improving citizen service delivery in the transport sector  
  • Exploring the third wave of open data - cross-sectoral collaboration between govt and the private sector 

12:00

  • Understanding a new way of thinking about data in NZ; currently utilised in Estonia.  
  • Why data as a platform should be  based on open standard, open API’s, integration layers and then applications 

12:30

01:30

RT 1: Creating citizen engagement and value from digital infrastructure assets
Dr. Luke Krieg, Innovation Leader, GHD NZ  
 
RT 2: AI and machine learning and its ethical use in the public sector 
 
RT 3: Leading your organisation through transformation related change 
 
RT 4: Leveraging open data for engagement and collaboration 
 
RT 5: Emerging technology and future direction for digital Government 
 
RT 6: Balancing the impact of tech from a business perspective  

RT 7: Developing smart solutions through advancing IoT capability 

RT 8: Avoiding digital shock and resistance to digital-led change 

RT 9: Cloud transformation within the public sector 

RT 10: Encouraging cross collaboration within the public sector  

02:50

CITIZEN-CENTRIC SERVICES INNOVATION

03:20

  • Drawing Human Centred Design approaches from a UK case study on housing, including evidence based analysis of approach and system thinking. 
  • How local government can utilise these approaches to deliver transformation and respond to emerging challenges in NZ 

MAKING IWI DATA MORE RELEVANT, ACCESSIBLE AND USEFUL FOR IWI NEEDS

03:50

  • Understanding how Oranga Tamariki has upgraded and integrated their systems for digital-first approach 
  • Utisling digital tools to manage physical information and make it readily available. 
  • Collaborating with IWI and NGO partners to share historic information and preserve data for the tamariki, rangatahi, and their whanau and descendants. 

COVID-19 & DIGITAL TRANSFORMATION

04:20

  • Examining Christchurch City Council’s rapid setup of alternative approaches to citizen engagement; 
  • Establishment of bespoke data analytics to support decision making and prioritisation;  
  • Inclusion of caring and compassion in digital engagement 

04:50

  • Unpacking Estonia’s tried-and-tested digital identity technology 
  • How the nations digital transformation and digital-first strategy prepared the country for COVID-19 and improve preparation for future challenges. 

05:30

05:40

09:00

INNOVATION CULTURE, CAPABILITY & FOSTERING DIGITAL INNOVATION 

09:10

  • How BCITO is using digital learning to enhance the apprentice journey and deliver value to employers in the construction industry 
  • Managing unprecedented growth in trainee numbers due to NZ Government’s COVID response by rapidly building out a data-driven learning platform 
  • Digitising industry training all while transitioning into Te Pukenga; the Government’ s new centralised vocational training organisation. 

09:40

  • Unpacking the challenges, opportunities and success stories within St John’s journey of digital transformation 
  • Change management strategies for decisions including replacing processes, staff reductions and new ways of working. 
  • The importance of progressively implementing new capabilities.  

10:10

  • How Wellington City Council overcome barriers to their digital innovation 
  • Improving the culture of inter-governmental collaboration to drive digital innovation. 

10:40

11:10

  • How can NZ position itself to get the best from technology so that everyone benefits 
  • Trust in automated decision making – what people need to be comfortable with algorithms 

CROSS-SECTOR LEARNING

12:00

12:30

  • Recognising and responding to phases of maturity 
  • Responding to market to apply different approaches 
  • Folding more of the organisation into the transformation 

01:00

MEETING FUTURE CITIZENS NEEDS THROUGH DATA AND DIGITALa

02:00

  • Preparing for tomorrow’s technology today to meet future citizen/customers’ needs 
  • Exploring the trends of digitally enabled governments worldwide 
  • Laying the foundations of transformation and managing the change 

02:50

  • Over the last 4 years, ACC has gone from setting up a Digital team to manage the creation of a website, to having a number of Digital products in continuous delivery following a strategy that puts the customer at the heart of the work we do.  
  • Learn how the organisation has managed to build an award winning capability, how the maturity cycle can be set up to avoid the common pitfalls associated with large scale delivery and other lessons from ACC’s digital delivery front lines. 

03:20

BUILDING DIGITAL CAPABILITY & CONNECTIVITY

03:50

  • Digital and IT transformation – why they are not the same 
  • Understanding what digital agility is and how you can build it 
  • The business case - why the investment in building digital agility is essential  

04:20

  • Understanding the cost to NZ of a lack of connectivity in the regions 
  • How harnessing the digital potential of the regions can benefit us all 

04:50

05:00