Agenda

DAY ONE - 

 DIGITAL ENABLEMENT STREAM  

08:00

08:30

08:50

CITIZEN-CENTRIC SERVICES INNOVATION 

09:00

Through the lens of Government services innovation, explore the path for emergent digital technologies. Discover future iterations and applications of technologies, how they will relate to each other, and how people will interact with them. Uncover the impacts on society and implications for public services design and delivery. 

09:30

  • Optimising approaches to innovation - achieving customer centricity, design thinking ideation and continuous delivery (agile) approaches 
  • Finding that pivot point to view old problems through a new lens 
  • Understanding how development of digital solutions, dashboards and apps has helped address a contentious community issue 
  • Enabling collaboration with industry, and the potential for cross-agency collaboration 

BUSINESS RESILIENCE

10:00

  • Looking at the big picture – your organisation and the threat landscape 
  • Governance, people, process, and technology – no silver bullets 
  • Using services to keep you moving fast… safely 

10:30

INNOVATING DIGITAL TRANSFORMATION

11:00

  • Understanding this large scale transformation – the end to end design: technology, data centre network, hybrid infrastructure, organisational design and processes 
  • Reviewing API implementations, plans for more, and how they will significantly streamline digital processes and interactions 
  • AI and automation: getting the processes, data interdependencies and business design right up-front 

11:35

  • Reviewing a pilot of a digital maturity assessments model encompassing governance, clinical and infrastructure 
  • Using the findings to inform actions for implementation of electronic health records 
  • Understanding how data sharing, system access and digital programs going forth will contribute to continuity of care models 

11:55

12:05

01:10

  • Understanding the hybrid cloud approach 
  • Streamlining interactions with council through AI and API microservices: a look at adoption for regulatory approvals and building consents 
  • Planning for automation of internal processes

PLATFORMS INTEGRATIONS & DIGITAL ENABLEMENT 

01:40

  • Focusing on digital readiness. Do your team understand what digital transformation means for them?   
  • Dealing with legacy systems, legacy processes and digital governance 
  • Platform integration as key – working in with third party systems  

02:10

RT1: Leveraging open data for engagement and collaboration 
Paul Stone, New Zealand Open Government Data Programme Leader, Stats NZ 

RT2: Running successful and energised sprints 
Charlotte Hinton, Agile Coach 

RT3: Deconstructing service design and developing service capability 
 
RT4: Managed services and outsourcing the smart way – best value and quality outcomes  
Matthew Evetts, GM, Optic Digital  
 
RT5: Data quality management 
 
RT6: Aligning technology directions and multichannel outcomes 

RT7: Leading your organisation through transformation related change 
Laureen Jones, Organisational Development -  Business Change, Transformation Directorate, Archives New Zealand 

RT8: Moving to the cloud: getting the foundational work right  
Marcus Heckler, Cloud Practice Manager, Optic Digital 
 
RT9: Data governance and cyber resilience 
Ryan Economos, Senior Technical Consultant, Mimecast 
 
RT10: Service design and experience through human-centred approaches, and balancing the impact of tech from a business perspective
David Grigg, General Manager, Operational Delivery Department of Corrections 
Greg Drummond, Manager, Business Solutions, Department of Correction

RT11: How we’re releasing and managing data – How could it could be managed better? 
Aimee Whitcroft, Advisory Board Member, Open Data Charter, Councillor, InternetNZ 
 
RT12: Gaining trusted insights through citizen digital engagement 
Kenneth Aiolupotea, Head of Citizen Engagement and Insights, Auckland Council 
 
RT13: Interactive digital interfaces which improve engagement 
 
RT14: Scaling up DevOps capabilities
 
RT15: Data integration - linking your data assets  

03:10

03:40

  • A collective approach: the aims, focus areas and priorities of the Digital Local Government Partnership  
  • Reviewing the NZ Local Government digital strategic framework for meeting the needs of changing communities 
  • Innovating with key agencies for multi-agency services, and looking at scalability for collaborations 

04:10

  • Panelist cloud journeys: understand different pathways, objectives, and on-premise vs hosted strategies 
  • How cloud will improve business processes and facilitate better services 
  • Leveraging as-a-service technology solutions 

Citizen-centric service design, build & adoption

04:45

  • Reviewing approaches to gaining engagement through product lifecycles and channels 
  • Insights on service design, UX and consultation which can help drive real engagement 
  • Driving insights through data  

05:20

DAY ONE -
DATA IN GOVERNMENT STREAM

08:00

08:30

08:50

09:00

  • Data integration and interoperability: the standards, data hygiene and governance 
  • Reducing data silos 
  • Data aggregation and the challenges of moving data across boundaries or updating new systems  
  • Key directions and priorities for New Zealand’s Open Data program and digital enablement of services 

09:30

  • Identifying data interdependencies for business transformation programs 
  • Delivering foundations, change and tangible value 

DATA INTEGRITY, GOVERNANCE& DATA STEWARDSHIP 

10:00

  • Understanding the attributes for data flow mapping: Criteria of data to be mapped; Data measures; Data decisioning points 
  • Identifying architecture and third party data challenges 
  • Realising scalability and understanding the benefits

10:30

11:00

  • Incorporating data quality management into the business process side 
  • Overcoming challenges of managing historical data and duplications, whilst updating to new systems 
  • Looking at data and information standards adopted by panelists 
  • Embedding data stewardship and data capability across functions and roles 

11:30

  • Understanding the significance of Maori data sovereignty, governance and social licence in an increasingly open data environment 
  • Opening up data, making it easier to use, find and share, whilst also protecting data usage 
  • Using data to help formulate policies and deliver services which improve Maori social outcomes 

12:00

12:10

ANALYTICS, OPTIMISING INSIGHTS & INNOVATIVE USE OF DATASETS 

01:10

  • Implementing sector-wide data standards: how this is being adopted for holistic asset management, and opportunities for other infrastructure and utility organisations 
  • Consuming and sharing data from external sources - making use of open platforms, modelling the data standards, including metadata, and useable formats  
  • Building algorithms and business rules for quality big data outcomes and predictive analytics capabilities 

01:40

  • Applying good geospatial technology and data management practices 
  • Adopting open data standards for geospatial 
  • Obtaining geospatial datasets, and looking at the LINZ data distribution service 

02:10

RT1: Leveraging open data for engagement and collaboration 
Paul Stone, New Zealand Open Government Data Programme Leader, Stats NZ 

RT2: Running successful and energised sprints
Charlotte Hinton, Agile Coach  

RT3: Deconstructing service design and developing service capability 
 
RT4: Managed services and outsourcing the smart way – best value and quality outcomes  
Matthew Evetts, Group CTO, Optic Digital  
 
RT5: Data quality management 
 
RT6: Aligning technology directions and multichannel outcomes 

RT7: Leading your organisation through transformation related change 
Laureen Jones, Organisational Development -  Business Change, Transformation Directorate, Archives New Zealand 

RT8: Moving to the cloud: getting the foundational work right  
Marcus Heckler, Cloud Practice Manager, Optic Digital 
 
RT9: Data Governance and cyber resilience
Ryan Economos, Senior Technical Consultant, Mimecast 
 
RT10: Service design and experience through human-centred approaches, and balancing the impact of tech from a business perspective
David Grigg, General Manager, Operational Delivery, Department of Corrections 
Greg Drummond, Manager, Business Solutions, Department of Corrections

RT11: How we’re releasing and managing data – How could it could be managed better? 
Aimee Whitcroft, Advisory Board Member, Open Data Charter, Councillor, InternetNZ 
 
RT12: Gaining trusted insights through citizen digital engagement 
Kenneth Aiolupotea, Head of Citizen Engagement and Insights, Auckland Council 
 
RT13: Interactive digital interfaces which improve engagement 
 
RT14: Scaling up DevOps capabilities
 
RT15: Data integration - linking your data assets  

03:10

Open data & Open APIs: - driving shared insights and new opportunities 

03:40

  • Journey to open banking – Kiwi style
  • Taking an industry-led approach to developing a framework with interoperability, partnering and innovation front of mind
  • Establishing an API enabled ecosystem – working to realise the potential for partnering and innovation

04:10

  • Realising value through Open API's - discovering opportunities 
  • Streamlining engagement, personalised experiences and connection with your customers through Open API's 
  • Enabling third parties to integrate with ease, and simplifying data exchange 
  • Interagency collaboration and API’s: delivering a more consistent approach to engagement with other government services 

04:40

  • Opening up data silos and reusable APIs 
  • Extracting value out of best of breed and development applications  
  • Addressing data integration issues, data standards and intersystem challenges 
  • Considering requirements for real time data exchange 
  • Third party API integration and automation – challenges and opportunities  

05:20

DAY 2 - PLENARY SESSION
ENABLING DIGITAL SERVICE DELIVERY & ENGAGEMENT 

08:20

08:40

08:45

09:15

The Canadian Digital Service was established in 2017 to help kick-start the Government of Canada’s adoption of modern delivery methods and technology in serving over 37 million Canadians. Come along for the journey of Canada’s federal government standing up its first digital services team, their successes and challenges, and how they are building the foundation for scale, from policy to delivery and everything in between.

09:55

10:25

Innovating digital service delivery & enablement 

10:55

  • Streamlining digital interactions and improving transparency for businesses   
  • Standardising cross-jurisdictional platforms and building interactions with other Government agencies 
  • Making the most of your data, and working with APIs 
  • Understanding the scalability and adaptability of these services 
  • Reviewing planned next steps for new business customer options across multiple Government services and interactions 

Integrating new tech, business operations, people and citizen centric services 

11:25

  • Understanding unique and world leading adoption of AI technologies which better enable officers and improve public engagement 
  • Taking advantage of AI for intuitive, simplified and streamlined online engagement with the public 
  • Adding significant operational capability through intelligent technologies 
  • Putting a human face on AI – new digital interfaces which improve interaction 

11:55

All organisations understand the value in market perception of their brands. No one more so than government agencies – trust in the organisation is fundamental to a Government agency being able to effectively support the community. How do organisations manage threats that exploit their stakeholders when the threat exists outside the boundaries of what the organisation can control? 

12:05

01:00

01:05

  • Customer centric agile frameworks – trialling approaches to meet complex and changing needs  
  • Achieving organisational agility: bringing your people on the journey  
  • Improving collaboration, efficiencies through agile approaches between technology, product and business areas 
Education Payroll Ltd (EPL) is a Government owned entity, created to run Novopay. The schools payroll in NZ is around $5.2B and pays 92,000 people every fortnight. In 2018 EPL embarked on a massive agile & digital transformation, seeing around 13,000 forms a month to an almost fully online process.  EPL transformed itself to be fully agile at scale as well as using lean / agile methodologies for its customer / product  transformation.  

01:35

02:05

  • Designing, planning and implementing  IoT-enabled solutions and services 
  • Beyond digital interfaces - encouraging uptake 
  • Encouraging innovation with IoT solutions 

02:30

Innovation culture, capability & fostering digital innovation 

02:55

  • Driving up your investment case for digital transformation 
  • Building digital capability to transform – assessing maturity, appetite for digital change, and competencies needed to lead and govern digital transformation  
  • IT Governance risks and opportunities – ensuring decision quality and governance capability 

03:25

  • Building strong partnerships 
  • Identifying and working on barriers to digital integration and data sharing 
  • Overcoming operational silos or competing priorities – common ground, common goals and flexibility 
  • Empowering and motivating teams 

Agencies of change - change management, culture & collaboration 

03:55

Hear from panelists about how they have approached innovation of digital services 
  • What was the challenge to be solved, exploring emerging options and adaptive approaches 
  • Enabling sharing and collaboration 
  • Democratising innovations 
  • Lessons for infusing digital beyond the lab, and scaling innovation internally 

04:25

  • Guiding strategic vision 
  • Building capabilities, stimulating and encouraging the best from teams during transformation 
  • Upskilling working practices around digital thinking, and with new channels 
  • Aligning capabilities to complex projects, encouraging people to work in new ways and with new channels 
  • Adopting technologies and tools used to help facilitate collaboration 

05:00

POST-CONFERENCE WORKSHOP: FRIDAY 30TH OCTOBER 2020