2020 Agenda

DAY ONE - 

 DIGITAL ENABLEMENT STREAM  

08:00

08:30

08:50

CITIZEN-CENTRIC SERVICES INNOVATION 

09:00

Through the lens of Government services innovation, explore the path for emergent digital technologies. Discover future iterations and applications of technologies, how they will relate to each other, and how people will interact with them. Uncover the impacts on society and implications for public services design and delivery. 

09:30

  • Achieving customer centricity 
  • Finding that pivot point to view old problems through a new lens 
  • Preparing for digital transformation journey 

BUSINESS RESILIENCE

10:00

  • Looking at the big picture – your organisation and the threat landscape 
  • Governance, people, process, and technology – no silver bullets 
  • Using services to keep you moving fast… safely 

10:30

INNOVATING DIGITAL TRANSFORMATION

11:00

  • See a demonstration of a participatory design process in action. Participatory design is where those impacted by a system have a say in how it works
  • Use that process to locate your own level of comfort with the way automated decision making is used in society
  • Discover how others whose lives are impacted by automated decision making assess its trustworthiness and their level of comfort with its use 

11:50

As the volume of data continues to grow at an exponential rate, organisations are increasingly aware of the potential impact of this growth and risk to their business continuity. Organisations must approach data management expertly and look to new approaches to transform their operations and thrive in the digital economy. 

12:00

01:10

PLATFORMS INTEGRATIONS & DIGITAL ENABLEMENT 

01:40

  • Launching industry and student-centric digital products and services through the support of Digital Government Partnership Innovation Fund 
  • Ticking the boxes of collaboration and user-centred service strategies 
  • Uncover how Education New Zealand utilises smart data to partner with other government agencies for the benefit of students and industries

02:10

RT1: Leveraging open data for engagement and collaboration 
Paul Stone, New Zealand Open Government Data Programme Leader, Stats NZ 

RT2
: Building great teams to deliver your transformation 
Anna Chisholm, Head of Digital, Optic Digital 
 
RT3: Leading your organisation through transformation related change 
Laureen Jones, Organisational Development -  Business Change, Transformation Directorate, Archives New Zealand
 
RT4: Moving to the cloud: getting the foundational work right  
Marcus Heckler, Cloud Practice Manager, Optic Digital 
 
RT5: Service design and experience through human-centred approaches, and balancing the impact of tech from a business perspective 
David Grigg, General Manager, Operational Delivery, Department of Corrections  
Greg Drummond, Manager, Business Solutions, Department of Corrections 
 
RT6: How we're releasing and managing data - how could it be managed better?
Aimee Whitcroft, Open Data Lead, Waka Kotahi NZ Transport Agency
 
RT7: Exploring strategies to up-level your database operations to one-click simplicity 
Ross Cranston, Channel Sales Manager New Zealand and Fiji, Nutanix 
 
RT8: Explore how to net a 164% ROI and a sub-6-month payback on your end user computing 
Craig Brannigan, Cloud Architect, Nutanix 
Guy Defryn, Infrastructure Development Engineer (Virtual Infrastructure), Massey University  
 
RT 9: Digital Transformation of Customer Experience – The New Normal 
Tabrez Ali, Head of Product – Cloud PBX and Unified Communications, Digital Island 
 
RT 10: E-invoicing: Transacting with the future 
Kris Elliot, Sales Manager AUS and NZ, Storecove (Brought to you by Desktop Imaging) 

03:20

03:50

  • What are the barriers to cloud adoption? 
  • How can we overcome the barriers to adopting or expanding the use of public cloud? 
  • Has cloud improved business processes and has it facilitated better services? 
  • Is web-scale architecture the future to enable a public cloud-like experience on-site? 

Citizen-centric service design, build & adoption

04:20

  • How can we encourage and promote digital adoption?  
  • What are the challenges that prevent digital adoption? 
  • How to overcome bottlenecks in the digital adoption? 
  • How can we improve digital adoption through data? 
  • How does digital innovation empower productivity growth?

04:50

DAY ONE -
DATA IN GOVERNMENT STREAM

08:00

08:30

08:50

09:00

  • Data integration and interoperability: the standards, data hygiene and governance 
  • Reducing data silos 
  • Data aggregation and the challenges of moving data across boundaries or updating new systems  
  • Key directions and priorities for New Zealand’s Open Data program and digital enablement of services 

09:30

DATA INTEGRITY, GOVERNANCE& DATA STEWARDSHIP 

10:00

  • The four foundations of a holistic approach to data governance 
  • Data geography and the steady state data flow model 
  • Operationalising data governance and benefits for the enterprise

10:30

11:00

  • What are the best practises for data governance and standards? 
  • How can we overcome the challenges of managing legacy data and whilst updating to new systems? 
  • How should data stewards be organized?  Where should they be placed in the organization?
  • How to deal with the dimensions of data quality?
  • How do you measure data quality for optimum results? 

11:30

  • Understanding the significance of Maori data sovereignty, governance and social licence in an increasingly open data environment 
  • Opening up data, making it easier to use, find and share, whilst also protecting data usage 
  • Using data to help formulate policies and deliver services which improve Maori social outcomes 

12:05

As the volume of data continues to grow at an exponential rate, organisations are increasingly aware of the potential impact of this growth and risk to their business continuity. Organisations must approach data management expertly and look to new approaches to transform their operations and thrive in the digital economy. 

12:15

ANALYTICS, OPTIMISING INSIGHTS & INNOVATIVE USE OF DATASETS 

01:10

  • Implementing sector-wide data standards: how this is being adopted for holistic asset management, and opportunities for other infrastructure and utility organisations 
  • Consuming and sharing data from external sources - making use of open platforms, modelling the data standards, including metadata, and useable formats  
  • Building algorithms and business rules for quality big data outcomes and predictive analytics capabilities 

Open data & Open APIs: - driving shared insights and new opportunities 

01:40

  • Journey to open banking – Kiwi style 
  • Taking an industry-led approach to developing a framework with interoperability, partnering and innovation front of mind 
  • Establishing an API enabled ecosystem – working to realise the potential for partnering and innovation

02:10

RT1: Leveraging open data for engagement and collaboration 
Paul Stone, New Zealand Open Government Data Programme Leader, Stats NZ 

RT2
: Building great teams to deliver your transformation 
Anna Chisholm, Head of Digital, Optic Digital 
 
RT3: Leading your organisation through transformation related change 
Laureen Jones, Organisational Development -  Business Change, Transformation Directorate, Archives New Zealand
 
RT4: Moving to the cloud: getting the foundational work right  
Marcus Heckler, Cloud Practice Manager, Optic Digital 
 
RT5: Service design and experience through human-centred approaches, and balancing the impact of tech from a business perspective 
David Grigg, General Manager, Operational Delivery, Department of Corrections  
Greg Drummond, Manager, Business Solutions, Department of Corrections 
 
RT6: How we're releasing and managing data - how could it be managed better?
Aimee Whitcroft, Open Data Lead, Waka Kotahi NZ Transport Agency
 
RT7: Exploring strategies to up-level your database operations to one-click simplicity 
Ross Cranston, Channel Sales Manager New Zealand and Fiji, Nutanix 
 
RT8: Explore how to net a 164% ROI and a sub-6-month payback on your end user computing 
Craig Brannigan, Cloud Architect, Nutanix 
Guy Defryn, Infrastructure Development Engineer (Virtual Infrastructure), Massey University  
 
RT 9: Digital Transformation of Customer Experience – The New Normal 
Tabrez Ali, Head of Product – Cloud PBX and Unified Communications, Digital Island 
 
RT 10: E-invoicing: Transacting with the future 
Kris Elliot, Sales Manager AUS and NZ, Storecove (Brought to you by Desktop Imaging) 

03:20

03:50

  • Realising value through Open API's - discovering opportunities 
  • Streamlining engagement, personalised experiences and connection with your customers through Open API's 
  • Enabling third parties to integrate with ease, and simplifying data exchange 
  • Interagency collaboration and API’s: delivering a more consistent approach to engagement with other government services 

04:20

  • What are the common data integration issues, data standards and intersystem challenges? 
  • What the challenges and opportunities with third party API integration and automation? 

04:50

DAY 2 - PLENARY SESSION
ENABLING DIGITAL SERVICE DELIVERY & ENGAGEMENT 

08:20

08:50

Innovating on digital service delivery & enablement 

09:00

09:30

10:00

  • Run Better – Invisible Infrastructure 
  • Run Faster – Build, Run and Manage Apps faster 
  • Run Anywhere – Run Your Apps in the Right Cloud 

10:30

Integrating new tech, business operations, people and citizen centric services 

11:00

  • Understanding unique and world leading adoption of AI technologies which better enable officers and improve public engagement 
  • Taking advantage of AI for intuitive, simplified and streamlined online engagement with the public 
  • Adding significant operational capability through intelligent technologies 
  • Putting a human face on AI – new digital interfaces which improve interaction 

11:30

  • Customer centric agile frameworks – trialling approaches to meet complex and changing needs  
  • Achieving organisational agility: bringing your people on the journey  
  • Improving collaboration, efficiencies through agile approaches between technology, product and business areas 
Education Payroll Ltd (EPL) is a Government owned entity, created to run Novopay. The schools payroll in NZ is around $5.2B and pays 92,000 people every fortnight. In 2018 EPL embarked on a massive agile & digital transformation, seeing around 13,000 forms a month to an almost fully online process.  EPL transformed itself to be fully agile at scale as well as using lean / agile methodologies for its customer / product transformation.  

12:00

01:00

Innovation culture, capability & fostering digital innovation 

01:05

  • How the organisation came to embark on their transformation journey
  • The importance of progressively delivering capability and reusability
  • The challenges of delivering cultural and working practice change

01:35

  • Driving up your investment case for digital transformation 
  • Building digital capability to transform – assessing maturity, appetite for digital change and competencies needed to lead and govern digital transformation  
  • IT Governance risks and opportunities – ensuring decision quality and governance capability 

02:05

02:30

02:35

Agencies of change - change management, culture & collaboration 

02:45

  • What to consider when developing digital transformation teams? 
  • What does a good structure of a digital team look like? 
  • How can we encourage people to work in innovate ways? 
  • What are the tools and technology that help facilitate team collaboration?

03:15

Hear from panelists about how they have approached innovation of digital services
  • What are the barriers to digital innovation and how can we overcome them? 
  • How can we create or improve the culture of collaboration across the public sector to drive digital innovation? 
  • How can we scale digital innovation? 

03:45

POST-CONFERENCE WORKSHOP: FRIDAY 30TH OCTOBER 2020