2021 Agenda

Workshop A: Improving citizen outcomes in transformation projects through technology, digital engineering and digital infrastructure assets. 

 
This highly interactive workshop will explore the effective utilisation of technology and digital engineering techniques during government digital transformation projects. Featuring practical case studies, this workshop is the perfect platform to collaborate and share with your peers while learning from leading digital transformation experts.  
 
Key Takeaways: 
  • Process automation in government services through new tech (AI and ML) 
  • Business buy-in and planning for adoption of tech driven transformation 
  • How to create citizen engagement and value from digital infrastructure assets? 
  • Utilising digital engineering to enable public services to find, use and share trusted data to improve decision making and outcomes for digital transformation projects 
Workshop Outline: 
8:30am: Registration and Welcome Coffee 
9 – 10:30am: Session 1 
10:30-11am: Morning Break 
11-12:30pm: Session 2
 
 

Workshop Facilitator 

 
 
Dr. Luke Krieg, Innovation Leader, GHD NZ 
 
 
Luke has over 15 years innovation management experience, having established the Innovation Practice for Waka Kotahi NZ Transport Agency, following a career that has spanned industrial research and innovation management consulting for NZ and European organisations including Siemens, Philips Lighting, Callaghan Innovation, and Landcare Research. 
Luke is a passionate advocate for inclusive leadership, with a unique ability to reimagine what is possible by using an open, customer-centric co-design approach, and with the business experience of building compelling cases for change to make this real. 

Workshop B: Utilising customer-centricity principles to design digital public services and effectively managing organisational change  

 
The need for Government organisations to innovate in relation to their customers has never been greater. Pressures are being relentlessly driven by peoples’ enhanced expectations around digital product and service experiences. 
 
Focusing on real problems faced by Government departments, this highly pragmatic workshop will introduce you to the key principles you need to solve digital challenges from a customer’s point of view and provide you with the tools to effectively manage the change related difficulties associated with digital transformation. 
 
 
Attend this practical workshop to learn how to: 
  • Utilise user-centred design practices and methodologies to ideate new and innovative citizen services 
  • Achieve strong department and stakeholder engagement with the digital transformation plan 
  • Understand planning, considerations, and execution of transformation on large scales 
  • Utilise change management strategies for decisions including replacing processes, staff reductions and new ways of working. 
  • Promote citizen-centric design thinking across your organisation 
  • Effectively deal with the difficulties faced along the way of transformation journeys. 
 
 
Workshop Outline 
12:30pm: Registration and Lunch 
1:30-3pm: Session 1 
3:00-3:30pm: Afternoon Break 
3:30 - 5pm: Session 2
5pm: End of Workshop 

09:00

OPEN GOVERNMENT, DATA & CROSS-SECTOR COLLABORATION

09:10

09:40

  • Strengthening governments transparency, accountability, and promoting citizen participation in digital service delivery 
  • Sharing and utilising high-quality, compatible datasets that build cross-departmental services for citizen’s needs. 
  • How open data and public-private collaboration can drive effective digital service delivery  
  • What should be the key priorities for New Zealand’s Open Data program? 

10:30

11:00

DIGITAL STREAM 

 
Challenges of delivering change in digital transformation 
Tony Vodanovich, Head of Architecture and Security, St John New Zealand
Adrian Krzyzewski, Principal Architect, St John New Zealand 
 
  • Unpacking the challenges, opportunities and success stories within St John’s journey of digital transformation 
  • Change management strategies for decisions including replacing processes, staff reductions and new ways of working. 
  • The importance of progressively implementing new capabilities 
 
 

DATA STREAM  

 
Development of a High-Performance Computing Facility for Aotearoa NZ’s advanced and complex sciences 
Dr Kameron Christopher, Chief Scientist - High Performance Computing and Data Science, The National Institute of Water and Atmospheric Research (NIWA)   
 

11:30

DIGITAL STREAM 

 
Improving digital connectivity in the NZ regions 
Marianne Archibald, Corporate Service Group Manager, South Taranaki District Council 
  • How South Taranki is harnessing the advantages of new technology to overcome the physical distance from markets. 
  • The importance of digital infrastructure as an enabler to progress economic development priorities.
 

DATA STREAM  

 
Data Innovation: The move toward data as platform based on open standards and API’s
Steven Parrish, Chief Information Officer, Taranki District Health Board 
  • Understanding a new way of thinking about data in NZ; currently utilised in Estonia. 
  • Why data as a platform should be  based on open standard, open API’s, integration layers and then applications
 

12:00

DIGITAL STREAM 

Case Study: Practical and scalable lessons learned from the ACC’s digital transformation  
Thomas Ronan, Manager Digital Channels, ACC 
  • Unpacking a study with Vic University on successful Digital transformations 
  • Lessons learned and application for the ACC’s digital team 
 
  

DATA STREAM  

Open data at Waka Kotahi: Empowering citizens and improving service delivery 
Aimee Whitcroft, Open Data Lead, New Zealand Transport Authority 
  • Unpacking Wake Kotahi’s utilisation of open data  
  • How the organisations open data initiatives are improving citizen service delivery in the transport sector  
  • Exploring the third wave of open data - cross-sectoral collaboration between govt and the private sector 

12:30

01:30

RT 1: Emerging technology and future direction for digital Government 
 
RT 2: AI and machine learning and its ethical use in the public sector 
 
RT 3: Leading your organisation through transformation related change 
 
RT 4: Leveraging open data for engagement and collaboration 
 
RT 5: Maintaining Quality in a Digital Era: Understanding, trends, challenges and how to measure outcomes 
 
RT 6: Balancing the impact of tech from a business perspective  

RT 7: Developing smart solutions through advancing IoT capability 

RT 8: Avoiding digital shock and resistance to digital-led change 

RT 9: Cloud transformation within the public sector 

RT 10: Encouraging cross collaboration within the public sector  

02:50

MAKING IWI DATA MORE RELEVANT, ACCESSIBLE AND USEFUL FOR IWI NEEDS

03:20

  • Understanding how Oranga Tamariki has upgraded and integrated their systems for digital-first approach 
  • Utisling digital tools to manage physical information and make it readily available. 
  • Collaborating with IWI and NGO partners to share historic information and preserve data for the tamariki, rangatahi, and their whanau and descendants. 

DIGITAL TRANSFORMATION AND COVID-19

03:50

  • Examining Christchurch City Council’s rapid setup of alternative approaches to citizen engagement;  
  • Establishment of bespoke data analytics to support decision making and prioritisation;  
  • Inclusion of caring and compassion in digital engagement 

04:20

  • Unpacking Estonia’s tried-and-tested digital identity technology 
  • How the nations digital transformation and digital-first strategy prepared the country for COVID-19 and improve preparation for future challenges. 

05:00

05:10

09:00

DIGITAL INNOVATION FOR CITIZEN ENGAGEMENT 

09:10

09:50

  • Unpacking lessons learned from NZ government organisations during COVID – challenges, opportunities, and innovations. 
  • Recommendations and implementation plan for organisations for 2021 onwards  
  • Impact on digital journey  

10:20

10:50

  • How can NZ position itself to get the best from technology so that everyone benefits 
  • Trust in automated decision making – what people need to be comfortable with algortihms 

DATA TRANSFORMATION

11:40

  • The challenged of remaining technologically current with the evolutionary of ICT while platforms take time to acquire, develop and deliver.  
  • How the NZ Defence Force is taking ownership of it’s IT capability 

12:10

  • Transforming Bay of Plenty’s health services through digital transformation  
  • Managing data and information as an organisational asset 
  • Changing how we approach the use of data and intelligence in District Health Boards 

12:40

01:40

  • How Wellington City Council overcome barriers to their digital innovation 
  • Improving the culture of inter-governmental collaboration to drive digital innovation. 

02:10

  • How BCITIO is delivering on the NZ Governments COVID response by digitising industry training all while transitioning into TeTe Pukenga; the Government’ s new centralised vocational training organisation.  
  • Managing unprecedented growth in trainee numbers due to COVID by rapidly building out a data-driven learning platform 
  • How these digital initiatives are helping increase women, Maori and Pasifika involvement in construction. 

02:40

DIGITAL INTENT AND CUSTOMER CENTRICITY

03:10

  • Unpacking Land Information NZ’s journey to discover digital intent 
  • Evaluating the frameworks used along the organisations transformation journey; challenges and success stories 

MEETING FUTURE CITIZENS NEEDS THROUGH DATA AND DIGITAL

03:40

  • Preparing for tomorrow’s technology today to meet future citizens needs 
  • Exploring the trends of digitally enabled governments worldwide 
  • Laying the foundations of transformation and managing the change 

04:30

  • Optimising approaches to innovation – achieving customer centricity, design thinking ideation and agile delivery approaches  
  • Balancing human and technology decisions in digital transformation 

05:00

05:10